Operational Resilience

The FCA has made operational resilience a requirement for banks, building societies, PRA-designated investment firms, enhanced scope firms and other financial institutions.

An operational resilience framework involves identifying important business services, setting impact tolerances, and mapping and testing to respond to operational disruptions.

Our Operational Resilience course will provide you with a better understanding of what the FCA means by operational resilience and how to comply with the FCA's requirements.

We have a free untracked version of this module for everyone to review the course content.

Get started Course details

55 Minutes
All staff
Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

Learning objectives

Appreciate what is meant by operational resilience and how it differs from operational risk and business continuity
Recognise different types of operational disruptions
Know the key elements of an operational resilience programme and operational mapping
Identify important business services
Set appropriate impact tolerances for important business services
Take appropriate action in line with FCA guidance to map operational resilience across your firm and perform scenario testing
Communicate operational resilience plans effectively and provide adequate governance

Introduction

What is operational resilience?

What are operational disruptions?
You decide: Why is it important?
Operational risk versus operational resilience
What is the difference between operational resilience & business continuity or disaster recovery?

What is the history of operational resilience?

Let's look at the key elements of an operational resilience programme in more detail
You decide: Who is responsible for operational resilience?
What are the implementation deadlines for operational resilience?

What are important business services?

Key factors in identifying important business services
You decide: Is it an important business service or not?

What are impact tolerances for operational resilience?

Key considerations when setting impact tolerance
Examples
Scenario: The call centre

What is operational resilience mapping?

More on mapping
You decide: True or false?

Scenario testing

You decide: What scenarios to test?
Cyber resilience

Lessons learned exercises

You decide: The elements of an operational resilience self-assessment
Self-assessment documentation

You decide: The elements of an operational resilience self-assessment

Self-assessment documentation

Developing communications plans for when important business services are disrupted

Getting communications right
You decide: Recognising the benefits

Governance & operational resilience

Supervisory review & feedback

Critical third-party providers - the proposed new rules

Summary

Affirmation

Assessment

Does your company have…

Under 50 employees?

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Over 50 employees?

We have a range of flexible pricing plans to suit your unique needs. Choose from off-the-shelf course libraries or a customised, bespoke approach to reach your compliance learning goals.

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Your questions, answered

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Operational Resilience

Learning objectives

What can you expect your employees to learn?

Introduction

What is operational resilience?

What is the history of operational resilience?

What are important business services?

What are impact tolerances for operational resilience?

What is operational resilience mapping?

Scenario testing

Lessons learned exercises

You decide: The elements of an operational resilience self-assessment

Self-assessment documentation

Developing communications plans for when important business services are disrupted

Governance & operational resilience

Supervisory review & feedback

Critical third-party providers - the proposed new rules

Summary

Affirmation

Assessment

Does your company have…

Under 50 employees?

Over 50 employees?

Stay up to date on the latest compliance news

Your questions, answered

How can I benchmark my team's cyber security awareness?

Which courses are included in CoreCompliance?

Are CoreCompliance courses only intended for use by those based in the UK?

Do the courses bookmark my progress?

What are in-depth courses?

What are microlearning courses?

Can we use a Skillcast certificate to evidence training to regulators, courts, etc?

What is "mandatory training"?

How do I check my mandatory training?

What is in my training record?

Can I get certificates for courses I've completed?

How do I update my details?

Do I get a dashboard to manage my employees?

How do I start a subscription?

Can I change the number of seats in my subscription?

Can I get monthly or annual subscriptions?

Can I get an invoice for the subscription?

How long do I have to wait to assign training after making the payment?

How do I purchase more seats?

Can I reuse the seats of employees who have left my company?

Can I add more than 50 users to my subscription?

Can I get a refund if I terminate my subscription partway through the year?

Are the courses SCORM-compliant?

What other tools are needed beyond training?

Can users only view the courses assigned to them?

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Market Abuse Regulation

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Digital Operational Resilience Act (DORA)

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Electronic Communications

Safeguarding the Vulnerable

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Good Outcomes for Vulnerable Customers

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Complaints Handling in Financial Services

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Personal Conflicts of Interest

Introduction to UK Financial Regulation

CASS Overview