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Electronic Communications

Emails and instant messages can quickly make headlines, damage reputations and lead to lawsuits. That's why it is important to remind employees about company standards and regulatory requirements.

Electronic business communications should be treated with the same standard of care and attention as one would give hard-copy correspondence.

Our Electronic Communications Training Course will help your employees understand regulatory requirements for digital communication, communicate professionally and avoid common pitfalls.

 

  • 25 Minutes
  • All staff
  • Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

Learning objectives

  • Apply content and tone considerations
  • Appropriately use email as business correspondence
  • Follow retention and monitoring procedures
  • Follow procedures for approved third-party systems
  • Recognise information security considerations
  • Observe professional conduct

    What can you expect your employees to learn?

Introduction

Examples of damaging messages

  • Key points

Content & tone considerations

  • You decide: Content & tone considerations

Professionalism

Email as business correspondence

Example: Producing evidence

Retention and monitoring

  • 'Delete' does not permanently erase data
  • Personal use

Using approved third-party systems

Public forums

  • Professional conduct
  • Anonymity

Information security considerations

  • Who needs to know?
  • Allow only appropriate access to Company information

Observing professional conduct

Summary

Affirmation

Assessment

Does your company have…

Under 50 employees?

We recommend our CoreCompliance, our solution, perfect for smaller teams. Start your training immediately with pre-configured, ready-to-go courses.

Over 50 employees?

We have a range of flexible pricing plans to suit your unique needs. Choose from off-the-shelf course libraries or a customised, bespoke approach to reach your compliance learning goals.

Your questions, answered

Where can I track incidents involving personal data?

Tools such as a Data Breach Register enable you to log, track, and respond to data breaches and similar incidents efficiently. Skillcast offers this tool, making it easy to document and manage incidents in line with compliance requirements.

How can I benchmark my team's cybersecurity awareness?

An anonymous cybersecurity awareness survey can assess your team's understanding of critical security practices. Skillcast offers ready-to-use surveys to benchmark awareness levels and identify areas needing extra focus.

How can I benchmark my team's cyber security awareness?

An anonymous cybersecurity awareness survey can assess your team’s understanding of critical security practices. Skillcast offers ready-to-use surveys to benchmark awareness levels and identify areas needing extra focus.

Are the courses SCORM-compliant?

Yes. This means they can be delivered via the Skillcast Portal or any other SCORM-compliant Learning Management System.

What other tools are needed beyond training?

A comprehensive compliance solution often needs more than just training. Alongside e-learning, tools like declarationssurveys, and registers that track compliance tasks are usually essential. Skillcast provides full support to help you set up these additional tools.

Can users only view the courses assigned to them?

No. All users can view all the courses in your Portal. Additionally, some of these courses may be mandatory, requiring completion by the given deadline.