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MCOB - General Standards

The Mortgage Conduct of Business (MCOB) for General Standards applies to all firms that deal with home finance. Namely, lenders, administrators, advisors, arrangers and those that communicate or approve financial promotions.

Home finance encompasses regulated mortgage contracts, equity release transactions, home purchase plans and sale and rent back agreements.

Our MCOB for General Standards Course explains the FCA's general conduct of business rules that apply to the home finance business.

Get started Course details
  • 40 Minutes
  • All staff
  • Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

Learning objectives

  • Recognise what MCOB is and whom it applies to
  • Identify and apply the general standards for mortgage businesses
  • Understand the requirements for responsible lending

    What can you expect your employees to learn?

Welcome

What are MCOB - General Standards?

What is MCOB?

Regulated mortgage contracts

  • Exercise: Regulated mortgages

  • Other home finance products
  • Exercise: Purchase versus equity release
  • Exercise: Home finance products
  • Exercise: Vulnerable customers
 

Scope

  • Exercise: Scope
 

Acting in the best interests of customers

Communications

Inducements

  • Exercise: Inducements


High-pressure sales

  • Exercise: High-pressure sales
 

Protecting customers' interests

  • Protecting customers' interests
  • Unsolicited services
 

Responsible lending

  • Assessing affordability
  • Exercise: Types of expenditure
  • Exercise: Assessing affordability
 

Record keeping

  • Exercise: Readily accessible
  • Exercise: Record keeping
 

Other standards

  • Reliance on others
  • Exclusion of liability
  • Use of electronic media
  • Distance contracts
 

Customer scenario

  • Customer scenario 2
  • Customer scenario 3
  • Customer scenario 4
 

Summary

Affirmation

Assesment

Does your company have…

Under 50 employees?

We recommend our CoreCompliance solution, perfect for smaller teams. Start your training immediately with pre-configured, ready-to-go courses.

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Over 50 employees?

Identify risks, avoid violations, and safeguard your business. Our bribery prevention training teaches you how to protect your organisation’s reputation and avoid costly errors.

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Your questions, answered

Financial Crime

Common FAQs

How can I log and track incidents of financial crime in my organisation?

Our Compliance Breach Register allows you to securely log and monitor incidents of financial crime, such as bribery or money laundering. The tool enables you to track resolution progress and maintain a clear audit trail, ensuring accountability and compliance with regulatory requirements.

How can I ensure my employees understand and comply with our internal policies in relation to financial crime?

Our Policy Hub enables you to distribute policies such as your Anti-Money Laundering (AML) policy to employees, track acknowledgements, and send automated reminders. This ensures everyone understands their obligations and helps you maintain compliance with financial crime regulations.
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Are the courses SCORM-compliant?

Yes. This means they can be delivered via the Skillcast Portal or any other SCORM-compliant Learning Management System.

What other tools are needed beyond training?

A comprehensive compliance solution often needs more than just training. Alongside e-learning, tools like declarations, surveys, and registers that track compliance tasks are usually essential. Skillcast provides full support to help you set up these additional tools.

Can users only view the courses assigned to them?

Yes. Users can view all the courses in the portal that have been assigned to them as either mandatory or optional. Courses that are mandatory will have a deadline shown.

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