Maintain customer trust with insurance compliance e-learning

Insurance companies face increasingly complex regulations to preserve business integrity and maintain customer trust. Ensure your insurance company stays on the right side of compliance by delivering consistent, engaging, and effective compliance training.

I have been extremely pleased with Skillcast from the beginning. I am the primary admin for the system (as well as a user), and I find it very easy to use. I review and customise all content before assigning the courses to our staff. I love that Skillcast does not ‘gatekeep’ this functionality and even gives us the ability to build a course from scratch. That said, the Skillcast team is always ready to jump in and help when needed, so you never feel like you are ‘on your own’ in figuring anything out.

Meg Allwein, Operations Management Consultant
Evolin Broking Limited

Build confidence in your compliance

Ensuring compliance in insurance companies is no easy task. As the leading provider of compliance training to the UK financial services sector — including insurance firms — our expertise lies in upskilling insurance company employees on complex regulatory requirements.

Available in several delivery formats and managed within the Skillcast Portal, our Insurance Compliance course library offers digestible, engaging e-learning modules to enhance company-wide compliance.

View our insurance course library

Learn about the Skillcast Portal

Why choose Skillcast?

Boost employee engagement

Employee buy-in is crucial to the success of compliance initiatives. When you choose CoreCompliance, your learners will benefit from 150+ e-learning courses delivered in engaging formats to ease learning. With CoreCompliance, you’ll ensure your learners have access to the necessary tools to upskill in key compliance areas.

Simplify complex requirements

Compliance can be daunting, especially when you’re a small business. Changing regulations can feel like you’re aiming at a moving target, but our regularly updated training modules break down modern compliance legislation, making it straightforward to improve compliance knowledge across various topics.

Ensure training consistency

Maintaining a high standard of training across multiple topics, teams, and locations can be challenging. With our learning management system (LMS), you can ensure consistent training delivery and track learner progress from a central location.

Measure training effectiveness

Effective compliance goes further than just course completion rates. With Skillcast, you can track knowledge retention and improvements with assessments, and top up learning over time with refresher courses. Plus, tracking tools help you demonstrate to regulators that training and monitoring are in place, as well as the effectiveness of your training.

Overcome cultural resistance

Our solutions help you turn compliance learning from a ‘box-ticking exercise’ into an engaging, enjoyable experience for your employees. Focusing on ethical decision-making and the practical benefits of compliance, our e-learning courses help you foster a culture of accountability and integrity throughout your organisation.

Benefit from the Skillcast service

Our courses are much more than just learning materials. Our e-learning packages feature a comprehensive LMS, diagnostic assessments, and training records and certificates to evidence compliance. Plus, our record speaks for itself — we’ve proudly earned the Feefo Platinum Service Award five years in a row.

Financial Crime Prevention

There are two kinds of financial crime.

In-depth 40 Minutes Financial Crime All staff

Good Outcomes for Vulnerable Customers

Companies have a legal obligation to identify the signs of vulnerability and ensure that vulnerable individuals are treated fairly.

In-depth 30 Minutes All staff

Overview of the Consumer Duty

The FCA's Consumer Duty is a new standard which addresses the conduct of firms.

In-depth 30 Minutes All staff

Introduction to the Consumer Duty

The FCA's Consumer Duty is a new standard which addresses the conduct of firms.

Express 15 Minutes All staff

Conduct Risk

The FCA focuses on good customer outcomes and how a firm achieves this through staff conduct at all levels of the business.

In-depth 50 Minutes All staff

Operational Resilience

The FCA has made operational resilience a requirement for banks, building societies, PRA-designated investment firms, enhanced scope firms and other financial institutions.

In-depth 55 Minutes DORA All staff

Complaints Handling in Insurance

The number of complaints submitted in the Insurance sector has increased year on year in recent times in the UK.

In-depth 45 Minutes All staff

Conflicts of Interest in Insurance

A conflict of interest is where competing interests interfere with the exercising of judgement in a relationship.

In-depth 35 Minutes All staff

ICOBS - General Matters

The Insurance Conduct of Business Sourcebook (ICOBS) for general matters applies to all firms engaged in the insurance business.

In-depth 20 Minutes All staff

Insurance Distribution Directives

As it does with any new legislation, the EU Commission conducted a post-implementation check on how the IMD was bedding in, and this review reached the conclusion that there was a need to review and recast the Directive.

In-depth 45 Minutes All staff

Treating Customers Fairly in Insurance

Treating Customers Fairly (TCF) applies to firms in the Insurance industry.

In-depth 45 Minutes All staff

Whistleblowing in Insurance

Our Whistleblowing Training Course educates employees on reporting misconduct safely and ensures protection.

In-depth 20 Minutes All staff

Contract Certainty

Contract certainty means that each party will know the exact details of a product at the time when it is being sold, without there being any misunderstandings at a later date It was developed in response to regulatory concerns about the 'deals now – details later' culture of the insurance industry.

In-depth 30 Minutes All staff

ICOBS - Providing Information and Advising

The Insurance Conduct of Business Sourcebook (ICOBS) for Providing Information and Advising applies to insurance intermediaries.

In-depth 25 Minutes All staff

General Insurance Pricing Practices

The General Insurance Pricing Practices signal a new chapter in the FCA's focus on fairly-priced insurance products which provide real value to customers.

In-depth 25 Minutes All staff

CASS 5 - Client Money - Insurance Distribution Activity

CASS rules apply to money belonging to all clients.

In-depth 25 Minutes All staff

Conduct Rules for Senior Managers at Insurance Firms

Under the Senior Managers Regime, all senior managers must comply with the FCA's six Individual Conduct Rules (ICRs) and four Senior Managers Rules (SMRs).

In-depth 60 Minutes SMCR All staff

Conduct Rules for Non-Executive Directors (NEDs)

NEDs are an important part of a firm's governance and provide independence and oversight.

In-depth 25 Minutes SMCR Managers

Your platform for compliance success

Benefit from a fully equipped learning platform to support your compliance e-learning delivery. With the Skillcast Portal, you’ll have the tools to handle e-learning and policy management, staff disclosures, compliance registers, and events — all in one place.

Or, if you wish to use your own LMS, you can host our course content on your existing platform. Learn more about the Skillcast Portal below.

Discover the Skillcast Portal

Let’s find the best option for you

Does your company have…

Under 50 employees?

We recommend our CoreCompliance solution, perfect for smaller teams. Start your training immediately with pre-configured, ready-to-go courses.

Learn more

Over 50 employees?

Identify risks, avoid violations, and safeguard your business. Our bribery prevention training teaches you how to protect your organisation’s reputation and avoid costly errors.

Explore plans

Your questions, answered

Are the courses SCORM-compliant?

Yes. This means they can be delivered via the Skillcast Portal or any other SCORM-compliant Learning Management System.

What other tools are needed beyond training?

A comprehensive compliance solution often needs more than just training. Alongside e-learning, tools like declarations, surveys, and registers that track compliance tasks are usually essential. Skillcast provides full support to help you set up these additional tools.

Can users only view the courses assigned to them?

Yes. Users can view all the courses in the portal that have been assigned to them as either mandatory or optional. Courses that are mandatory will have a deadline shown.

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Maintain customer trust with insurance compliance e-learning

Build confidence in your compliance

Why choose Skillcast?

Boost employee engagement

Simplify complex requirements

Ensure training consistency

Measure training effectiveness

Overcome cultural resistance

Benefit from the Skillcast service

Reduce business risk with our financial services training packages

Financial Crime Prevention

Good Outcomes for Vulnerable Customers

Overview of the Consumer Duty

Introduction to the Consumer Duty

Conduct Risk

Operational Resilience

Complaints Handling in Insurance

Conflicts of Interest in Insurance

ICOBS - General Matters

Insurance Distribution Directives

Treating Customers Fairly in Insurance

Whistleblowing in Insurance

Contract Certainty

ICOBS - Providing Information and Advising

General Insurance Pricing Practices

CASS 5 - Client Money - Insurance Distribution Activity

Conduct Rules for Senior Managers at Insurance Firms

Conduct Rules for Non-Executive Directors (NEDs)

Your platform for compliance success

Let’s find the best option for you

Under 50 employees?

Over 50 employees?

Generating a 100% course completion rate for global insurer MS Amlin

Your questions, answered

Are the courses SCORM-compliant?

What other tools are needed beyond training?

Can users only view the courses assigned to them?

Learn with the Skillcast blog

Compliance starts here