Compliance E-Learning: Insurance

About our Course Library

Our Insurance Course Library provides 30+ FCA compliance courses tailored for the insurance sector.

As with our FCA Compliance library, these courses protect firms and individual employees through coverage of the FCA Handbook and practical exercises, rigorous assessments and affirmations.

Agency Law

The law of agency governs the legal relationship in which an agent deals with a third party on behalf of the principal. 

Our Agency Law course will help your employees learn about the role of insurance agents and their authorities, rights, duties and liabilities.

An Introduction to Solvency UK

Solvency II introduced a new, harmonised EU-wide insurance regulatory regime. This sets out regulatory requirements for insurance firms and groups.

Our Introduction to Solvency UK course will enable your employees to familiarise themselves with, and better understand Solvency II.

Appointed Representatives Regulatory Responsibilities

The FCA expects companies to ensure all their appointed representatives know the provisions within the FCA handbook.

Our Appointed Representatives Regulatory Responsibilities course outlines the regulatory responsibilities of an appointed representative.

Approved Persons

Senior Managers obtain approval to carry out an SMF from the FCA. The Statements of Principle and the Code of Practice for Approved Persons still apply to Appointed Representatives (AR).

Our Approved Persons course outlines how the FCA's Approved Persons regime (APER) applies to you as an Appointed Representative of the Firm.

CASS 5: Insurance Distribution Activity

CASS rules apply to money belonging to all clients. Clients are classified as retail, commercial, professional and any other eligible counterparty.

Our CASS 5: Client Money - Insurance Distribution Activity course provides an overview of CASS 5 which are the client money rules that apply to insurance distribution.

CASS 8: Mandates

Under the requirements of CASS 8, you must understand what a mandate is and how to deal with them. Learn your responsibilities and how you can fully comply with the FCA's rules.

Our CASS 8: Mandates Course provides a high-level introduction to the information that you need to know to comply with the provisions of CASS 8: Mandates.

CASS 9: Information to Clients

Under the requirements of CASS 9, you are required to pass on certain information to clients, particularly where prime brokers, custody assets and client money are concerned.

Our CASS 9: Information to Clients Course provides a high-level introduction to the information you need to know to comply with CASS 9: Information to Clients.

CASS Overview

The FCA's Client Assets Sourcebook (CASS) supports Principle 10 of the FCA's Principles for Businesses. This Principle states that firms must arrange adequate protection for clients' assets.

Our CASS Overview Training Course explains the rules surrounding the protection of client money and client assets and how to apply these rules in your daily work.

Claims Handling - General Insurance

Speed and accuracy of claims handling is a major aspect of service differentiation in this industry. Insurers, or individuals acting for them, must treat customers fairly when handling claims.

Our Claims Handling - General Insurance course enables your employees to understand and learn the basic claims handling process.

Complaints Handling

The FCA has identified that the number of complaints submitted in the financial services sector has increased year on year in recent times in the UK.

Our Complaints Handling course explains the FCA's rules for appropriately handling complaints and will help educate your employees on how to receive and handle complaints.

CONC - Consumer Credit Regulations

The FCA's Consumer Credit sourcebook (CONC) applies to all firms engaged in credit-related regulatory activities in the UK. This includes firms involved with debt counselling and credit broking.

Our CONC - Consumer Credit Regulations Course explains the FCA's Conduct of Business Rules for consumer credit firms and how these impact daily operations.

Conduct Risk

Our Conduct Risk Course covers the right way your employees should conduct themselves, from the way they treat customers, incentivise staff, deal with conflicts of interest, to how they develop products and sell them.

Educate your employees on the conduct risks they may encounter in day-to-day business and how to manage them.

Conflicts of Interest Insurance

The management of conflicts of interest is understandably high on the FCA's conduct risk agenda.

Our Conflicts of Interest Insurance course will help educate your employees on how conflicts of interest in the insurance sector can arise and how such conflicts should be managed.

Contract Certainty

Contract certainty was developed in response to regulatory concerns about the 'deals now – details later' culture of the insurance industry.

This course enables your employees to familiarise themselves with and better understand the principles of contract certainty within insurance.

Ethical Standards in Insurance & Investment

The intent behind creating an ethical business culture is to aim to do the right thing all the time, as a matter of course.

Our Ethical Standards in Insurance and Investment will help educate your employees on the fundamental responsibilities of professionals working in the insurance sector, including to their employer, customers and third parties.

Financial Crime Prevention

Companies in the UK face a growing threat of financial crime which ranges from fraud, tax evasion, bribery, market abuse, insider dealing, and money laundering to terrorist financing. 

Our Financial Crime Prevention Training Course will help your employees recognise the various types of financial crime as well as when and how to seek advice or report concerns.

General Insurance Pricing Practices

The General Insurance Pricing Practices signal a new chapter in the FCA's focus on fairly-priced insurance products which provide real value to customers. These are supported by a Q&A document.

Our General Insurance Pricing Practices course will help your staff learn what these rules are, how they apply to each role, and how you can use them to provide fair value to customers.

Good Outcomes for Vulnerable Customers

Companies have a legal obligation to ensure that vulnerable individuals do not suffer any detriment and are given the appropriate level of care.

Our Good Outcomes for Vulnerable Customers Course will help your employees to better identify, understand and address the needs of those in vulnerable circumstances.

ICOBS - Cancellation & Claims

The Insurance Conduct of Business Sourcebook (ICOBS) applies to all non-investment insurance businesses. ICOBS covers the FCA's rules for cancellation and claims.

Our ICOBS for Cancellation and Claims Course explains the FCA's conduct of business rules for cancellation and claims that apply to the insurance business.

ICOBS - Distance Communications

The Insurance Conduct of Business Sourcebook (ICOBS) for distance communications applies to all insurance firms that engage in distance marketing activity in the UK.

Our ICOBS for Distance Communications Course explains the FCA's business rules for dealing with distance communications in the insurance business.

ICOBS - General Matters

The Insurance Conduct of Business Sourcebook (ICOBS) for general matters applies to all firms engaged in the insurance business. The rules are made up of two levels: high-level and business standards.

Our ICOBS for General Matters Training Course explains how to categorise customers and the FCA's general conduct of business rules for the insurance market.

ICOBS - Providing Information & Advising

The Insurance Conduct of Business Sourcebook (ICOBS) for Providing Information and Advising applies to insurance intermediaries.

Our ICOBS for Providing Information and Advising Course explains the FCA's rules for providing customers with information.

Information Barriers in Insurance

Educate your employees on what Information Barriers are, the different kinds of Information Barriers that exist in the insurance sector, and what laws and regulations they should follow to ensure compliance.

Insurance Act (2015)

The Insurance Act 2015 represents the most significant reform of insurance contract law in the UK for over a century.

This Course will help your employees to understand the key aspects of the Insurance Act. Plus, they'll learn about the provisions surrounding late insurance claims payments enacted as part of the Enterprise Act 2016.

Insurance Distribution Directive (IDD)

The Insurance Distribution Directive (IDD) replaced the Insurance Mediation Directive (IMD) in February 2018.

Educate your employees on the IDD, the key elements of the new Directive and the rule modifications that will be required in day-to-day business.

Introduction to the Consumer Duty

The Consumer Duty is a set of rules that regulated firms need to follow in order to ensure these firms are fair to customers for the entirety of their relationship with them.

Our Introduction to the Consumer Duty Course provides an introduction to the new FCA Principle and the expectations that it sets out.

Introduction to UK Financial Regulation

Educate your employees on how the UK's financial services industry is regulated. They will learn how regulations impact everything at your Company and that compliance with them is an individual, as well as a collective, responsibility.

Managing Compliantly in General Insurance

Educate your employees on the responsibilities they carry as professionals working in the UK's insurance industry. 

They'll learn about the importance of complying  with the rules laid down by the FCA and, where appropriate to your Company, the Prudential Regulation Authority.

Operational Resilience

Operational resilience is a requirement for Insolvency II insurers, banks, building societies, investment firms designated by the PRA and other financial institutions.

Our Operational Resilience Course provides your employees with an understanding of what the FCA and PRA mean by operational resilience and the steps needed to comply with requirements.

Overview of the Consumer Duty

Learn about the FCA's Principle 12 and the rules that flow from it, and see how you can apply Consumer Duty in your day-to-day work.

Our Consumer Duty Training Course provides an overview of the FCA's strategic objectives and how Consumer Duty impacts each regulated sector.

Packaged Retail & Insurance-based Investment Products (PRIIPs) Regulation

The Packaged Retail and Insurance-based Investment Products (PRIIPs) Regulation has applied since 1 January 2018.

Educate your employees on the key points of the PRIIPs regulation including the production and delivery of mandatory key information to retail investors.

Principles for Businesses

The FCA's Principles for Businesses apply to all financial services firms in the UK regulatory system. Dual-regulated firms will need to be mindful of the Prudential Regulation Authority's Fundamental Rules.

Educate your employees on the FCA's Principles for Businesses that apply to financial firms in the UK.

Principles of Insurance

All insurance policies are defined by the seven basic principles of insurance. These key principles govern the rights and obligations of both the insured and the insurer.

Educate your employees on the fundamental principles that underpin the insurance business, such as good faith and indemnity, and the UK legislation that has impacted these principles in recent years. 

Prudential Regulation

Educate your employees on the Prudential Standards for financial businesses in the UK.

Senior Management Arrangements Systems & Controls

Educate your senior managers on the responsibilities they under the FCA's systems and controls regime for financial services firms in the UK.

The UK Insurance Market

The UK offers the most diversified insurance market in the world. Regulated firms are expected to act to deliver good outcomes for retail clients.

Educate your staff on the evolution and structure of this market and the function of the various market participants. 

Training & Competence

Educate your employees on the FCA's rules for training and competence of staff in the financial services business.

Treating Customers Fairly (TCF)

Educate your employees on the FCA's requirements for Treating Customers Fairly and managing Conduct Risk.

Whistleblowing in Financial Services

Whistleblowing on internal malpractices and external threats is extremely important for the functioning and survival of your Company.

Educate your employees on their responsibility to blow the whistle and the protection given to them if they do so. 

Principles of Insurance

Our Principles of Insurance Microlearning contains seven bite-sized modules on the topic.

These modules cover the Principles of utmost good faith, insurable interest, proximate cause, indemnity, subrogation, contribution and a brief history of insurance regulation in the UK.

Educate your employees on these Principles of Insurance within minutes.

The UK Insurance Market

Our UK Insurance Market Microlearning contains five bite-sized modules on the topic.

These modules cover the structure of the UK insurance market, functions within insurance firms, Lloyd's of London, re-insurance and the Insurance Distribution Directive.

Educate your employees on the UK insurance market within minutes.

Agency Law

Our Agency Law Microlearning contains two bite-sized modules on the topic.

These modules cover agency in insurance and agency authority in insurance.

Educate your employees on the topic of agency law within minutes.