Contract Certainty
Contract certainty means that each party will know the exact details of a product at the time when it is being sold, without there being any misunderstandings at a later dateIt was developed in response to regulatory concerns about the 'deals now – details later' culture of the insurance industry.
This course enables your employees to familiarise themselves with and better understand the principles of contract certainty within insurance.
- 30 Minutes
- All staff
- Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

Learning objectives
- Understand the regulator's challenge over the issue of contract certainty, the industry's reaction and the regulator's response
- Familiarise yourself with the principles of contract certainty within insurance when entering and after entering into the contract
- Be aware of how insurers and brokers must demonstrate their performance
- Understand the requirements in respect of contract changes
What can you expect your employees to learn?
Introduction
The challenge for the regulator
The reaction in the industry
- What do you think?
The response of the regulator
Contract certainty principles
Your responsibility
When entering into the contract
What effect does this have?
- Scenario 1
- Scenario 2
- Scenario 3
- Scenario 4
Summary
Affirmation
Assessment
Does your company have…
Under 50 employees?
We recommend our CoreCompliance, our solution, perfect for smaller teams. Start your training immediately with pre-configured, ready-to-go courses.
Over 50 employees?
We have a range of flexible pricing plans to suit your unique needs. Choose from off-the-shelf course libraries or a customised, bespoke approach to reach your compliance learning goals.
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Your questions, answered
Common FAQs
Are the courses SCORM-compliant?
Yes. This means they can be delivered via the Skillcast Portal or any other SCORM-compliant Learning Management System.
What other tools are needed beyond training?
A comprehensive compliance solution often needs more than just training. Alongside e-learning, tools like declarations, surveys, and registers that track compliance tasks are usually essential. Skillcast provides full support to help you set up these additional tools.
Can users only view the courses assigned to them?
No. All users can view all the courses in your Portal. Additionally, some of these courses may be mandatory, requiring completion by the given deadline.