Barclays wanted to assess employee knowledge retention after e-learning. They needed a highly engaging solution and chose Skillcast gamified learning.
The Barclays team, responsible for Information Security, provide a range of engaging learning courses that employees complete annually.
Their goal was to identify two potential risk areas:
The bank chose gamified learning designed by Skillcast to achieve its goal.
The game was designed to be fun and engaging but, most of all, to serve as a valuable tool in the bank's learning and compliance armoury.
Why our approach stood out:
Emma-Louise Fern explains how the Barclays Chief Security Office used Intelligent Learning to assess knowledge retention and understand key concepts through gamified learning.
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Sometimes less is more.
Our research showed that mimicking popular games (throwing dice, board games with questions) have limited appeal. More importantly, these games fail to provide the meaningful data senior learning and compliance professionals need.
Our gamified learning solution was simple, compelling and encouraged competition. It focused on garnering invaluable information about knowledge retention and learning gaps.
It is vital to identify individuals who think that they know everything but actually know very little. This group represent the highest risk of compliance breaches in an organisation.
Analysis of the gamified learning data (including confidence levels) helps compliance professionals to identify these individuals and undertake remedial learning interventions.
Standard assessment tools capture knowledge retention, but there is always a struggle between two conflicting elements:
The second issue is resolved by adding a new dimension detailing how confident each learner is in their answer. Those who guess are unlikely to be confident and hence achieve a lower score.
A key feature of Skillcast gamified learning is that it is SCORM based. This means that it can be hosted on any SCORM-compatible Learning Management System.
Wherever it is hosted, our gamified learning courses continue to provide information on confidence levels and peer comparison by benchmarking against average scores.
And it is delivered seamlessly on desktop, tablet or mobile.
One compelling reason for the bank choosing Skillcast was the powerful management information that our gamified learning provides. Questions can be grouped by topic (learning objective) and then broken down by department, manager or geography. This has a number of benefits:
The technology behind Skillcast gamified learning has been designed to ensure it has multi-use flexibility. It can be used in a number of compliance and learning contexts:
Gamified learning has helped many of our customers to identify strengths, weaknesses and a clear focus for future initiatives. If you'd like to learn more, we have a series of gamification blogs, case studies explaining how we helped Barclays, Société Générale and Royal Mail or and a gaming hub where you can try out one of our themed games.
Skillcast games present your employees with challenging propositions in a realistic context. Learners accept or reject each proposition with a click or swipe, losing lives for each incorrect answer and completing the game within a time limit. They are a fun and engaging learning tool with a serious purpose.
Isn't it time you added gamified learning to your compliance learning toolkit?