Free Vulnerable Customers Checklist

Length: 1-page | Format: Editable PPT/PDF

Customer vulnerability is a subject that has received a great deal of attention over the last few years.

In times of disruption or change, it becomes even more important that your employees are aware that:

  1. Consumers may come to them in a state of vulnerability
  2. Organisations can make this better or worse

That's why we've created a checklist to help.

Chevron Skillcast chevron graphic
Vulnerable Customers Checklist

How this training aid helps...

Our desk aid has 7 checks to help you ensure that your staff fully understand and adhere to FCA guidelines.

Issues highlighted include:

  • Creating a policy
  • Types of vulnerability
  • Awareness training
  • Identifying customers

We’re committed to your privacy. Skillcast uses the information you provide to us to contact you about our relevant content, products, and services in accordance with our privacy policy. You may unsubscribe at any time.

Download your free training aid