Skip to content
Get In Touch Support Hub Partners Investors
Book a demo Free trial

Introduction to the Consumer Duty

The FCA's Consumer Duty is a new standard which addresses the conduct of firms. This duty aims to achieve a step change in how customers are protected.

This set of rules ensures that regulated firms are fair to their customers for the entirety of their relationship with them and that they are not taken advantage of.

Our Introduction to the Consumer Duty Course introduces this FCA Principle, the expectations that it sets and how to apply it in your day-to-day work.

 

Get started Course details
  • 15 Minutes
  • All staff
  • Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.

Learning objectives

  • Name the FCA Consumer Duty
  • Recall the cross-cutting rules that explain the Consumer Duty
  • Describe the outcomes that we must achieve for our customers
  • Recognise when the Consumer Duty applies to your day-to-day activity

    What can you expect your employees to learn?

Welcome

What is Consumer Duty?

  • You decide: Why do retail customers require a higher level of protection?

Principle 12 - Consumer Duty

  • Isn't that TCF with a different name?
  • You decide

Three cross-cutting rules

  • You decide

The four outcomes

  • You decide

Good practice

Monitoring

New Conduct Rule for Individuals

  • You decide

Summary
Affirmation
Assessment

Does your company have…

Under 50 employees?

We recommend our CoreCompliance solution, perfect for smaller teams. Start your training immediately with pre-configured, ready-to-go courses.

Learn more

Over 50 employees?

Identify risks, avoid violations, and safeguard your business. Our bribery prevention training teaches you how to protect your organisation’s reputation and avoid costly errors.

Explore plans

Your questions, answered

Common FAQs

Are the courses SCORM-compliant?

Yes. This means they can be delivered via the Skillcast Portal or any other SCORM-compliant Learning Management System.

What other tools are needed beyond training?

A comprehensive compliance solution often needs more than just training. Alongside e-learning, tools like declarations, surveys, and registers that track compliance tasks are usually essential. Skillcast provides full support to help you set up these additional tools.

Can users only view the courses assigned to them?

Yes. Users can view all the courses in the portal that have been assigned to them as either mandatory or optional. Courses that are mandatory will have a deadline shown.