COBS - Client Communications and Financial Promotions
The Conduct of Business Sourcebook (COBS) applies to financial firms in the UK that deal with client investments. COBS rules cover client communications.Client communications refer to any document that is likely to be read by a retail client. Included in this is all financial promotions that investment firms send to existing and prospective clients.
Our COBS for Client Communications Course explains the FCA Conduct of Business Rules for communicating with clients in the investment business.
- 20 Minutes
- All staff
- Based on UK legislation, but suitable for global audiences upon the removal of UK-specific references and translation as necessary.
Learning objectives
- Appreciate the need to be fair, clear and not misleading
- Recognise the rules for presenting investment performance
- Know the rules for cold calling and non-written promotions
- Understand the systems and control requirements
- Identify and apply the record-keeping requirements
What can you expect your employees to learn?
Welcome
What is COBS - Client Communications?
What are client communications?
- Exercise: What is a financial promotion?
Fair, clear & not misleading
Presenting investment performance
Calculating return
Direct offer financial promotions
Cold calling
Approving financial promotions
Systems & controls
Record keeping
Scenario: Financial promotion
Summary
Affirmation
Assessment
Does your company have…
Under 50 employees?
We recommend our CoreCompliance solution, perfect for smaller teams. Start your training immediately with pre-configured, ready-to-go courses.
Over 50 employees?
Identify risks, avoid violations, and safeguard your business. Our bribery prevention training teaches you how to protect your organisation’s reputation and avoid costly errors.
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Your questions, answered
Common FAQs
Are the courses SCORM-compliant?
Yes. This means they can be delivered via the Skillcast Portal or any other SCORM-compliant Learning Management System.
What other tools are needed beyond training?
A comprehensive compliance solution often needs more than just training. Alongside e-learning, tools like declarations, surveys, and registers that track compliance tasks are usually essential. Skillcast provides full support to help you set up these additional tools.
Can users only view the courses assigned to them?
Yes. Users can view all the courses in the portal that have been assigned to them as either mandatory or optional. Courses that are mandatory will have a deadline shown.