Navigating Training Success with Nudge Learning

When ensuring staff knowledge retention became a challenge, Skillcast partnered with a global charity to embed compliance into routines through nudge learning.

"For the first time, we have a system that harmonises everything we need for compliance training. Skillcast's nudge learning has improved knowledge retention and efficiency. We've seen staff actively discussing weekly training content — this is exactly the culture we aimed to build."

Background

The global charity provides education, public services, and consultancy across various sectors in the UK and beyond. With divisions spanning sustainability, farming, traditional arts, and more, the organisation faced the challenge of building a consistent compliance culture across its various teams.

Challenges

Managing compliance across multiple entities meant fragmented processes, inconsistent training engagement, and difficulty consolidating records.

The organisation sought a solution that would streamline compliance training across divisions, reinforce key compliance messages to improve knowledge retention and embed compliance into the daily work culture.

Solution

To address these challenges, the organisation partnered with Skillcast. With Skillcast Premium, the organisation had access to a range of tools and features. One of the enhanced learning features, nudge learning was trialled with success.

Nudge learning is a digital approach that delivers bite-sized, scenario-based compliance training at regular intervals. The organisation was unsure of the best way to embed compliance training and boost engagement—until they implemented nudge learning.

This form of digital learning automated weekly learning and reinforced compliance messages through real-world scenarios. It gave employees one-click access to Compliance Bite videos which made learning quick, engaging, and effective.

Customisable campaigns allowed training to be tailored to different teams and risk areas. Integrated tracking and reporting helped identify knowledge gaps for targeted interventions. By embedding compliance into staff routines, nudge learning transformed training from a one-time event into an ongoing conversation.

Outcomes

The organisation saw measurable improvements in compliance engagement, efficiency, and culture:

• Stronger compliance awareness – employees actively discussed compliance topics, embedding learning into workplace culture.
• Improved knowledge retention – regular engagement reduced the need for repetitive training.
• Targeted learning – identified knowledge gaps, allowing for focused interventions and training in specific areas.
• Enhanced efficiency – automated processes reduced administrative burden and helped to streamline the organisation's compliance programme.
• Data-driven insights – advanced tracking provided a clearer picture of compliance progress throughout the organisation.

Through Skillcast’s nudge learning, the charity successfully strengthened its compliance culture while ensuring staff remained engaged, informed, and proactive.