We interviewed training specialists at key organisations to understand how the pandemic has affected corporate learning and how they were adapting to the new normal.
This included UBS, Barclays, Société Générale, Tesco, Formula 1, Rothschild, Denso, Burberry Stagecoach, Allen & Overy, Allergan and Royal Mail.
From our wide-ranging discussions, four key areas of impact were highlighted by all.
One common theme in our conversations was the suspension of much mandatory learning in response to the lock-down. To ease the burden on employees and networks, many clients put learning programmes on hold or re-assigned launch dates until later in the year.
As organisations adjust to a new normal, there is recognition that some return to business as usual is both desirable and necessary. Regulation has not gone away, nor has the need to ensure compliance and to ensure all your employees have the skills they need. However, rather than just re-launching all planned learning courses, many organisations are evaluating their past approach and looking to adapt.
Key questions that leading organisations are asking are:
For many, the answer to the first question is allowing them to cut the burden of learning; for the second one, they are looking at ways to provide a more targeted learning experience.
These organisations most often considered:
Another topic that came up repeatedly was the importance of providing relevant content that did not overburden the learner with unnecessary detail.
"Mandatory training is a bit like antibiotics, if you have too much, it ceases to be effective...[it] gives policy owners privileged access to colleagues’ time. It is not acceptable to waste it."
Learning Specialist, Global Bank
The key message is that content should be tightly focused and tell you what you can and can’t do as quickly and efficiently as possible, which leads to the next key finding:
Focus on behaviours
Many of our clients are reviewing the overall burden of learning by auditing the content they deliver thoroughly.
One senior compliance professional took some content at random to see at which point the course discussed the behaviours they wanted to see. The results were not good. Some content failed to reference to behaviours and others not until 50% of the way through!
Many respondents had examined their annual mandatory content and as a result, identified areas where it is safe to distribute content less often.
This examination of core risk and compliance content has allowed one organisation to identify that 40% of content currently released annually could be moved to a 24-month cycle.
Everyone commented on how so much of their work was now taking place via video calls and online messaging. Many see this as an opportunity to provide video or webinar style learning primarily driven by two factors:
Many of those that we spoke with require their senior staff to conduct F2F briefings as part of their job role. As these are no longer possible, they are increasingly holding such sessions online including video recording.
Issues of information security and privacy were a source of concern. Many clients cited concerns over the safety of hardware and how compliance staff can be link to central servers safely and securely. As a result homeworking has highlighted risks in data-driven topics such as:
In addition, recent political and social events have seen a rise in demand for content on:
By using fast-track options and adaptive Intelligent Learning you can deliver a better learner experience and should expect your content and learning management system to capture detailed metrics on individual performance.
Creating content that is behavioural driven will also enable you to focus on what really matters while cutting out superficial content and shortening learning time.
The use of video conferencing and webinars is having the effect of democratising information by making it easier to capture video messages from senior staff and subject matter experts. In the past, such video would require a meeting room, green screen, camera crew, lighting, scripts and valuable time away from the day job whereas now you can simply click a button to record and capture the message.
The challenge is how to use the newly available video resource in a way that best supports ongoing compliance.
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