Everything You Need to Know About CONC Compliance | Skillcast

Understanding CONC compliance requirements is vital for firms involved with consumer credit. We provide an overview of CONC, its key components, and what firms need to do to align with FCA CONC regulations.

The Consumer Credit Sourcebook, more commonly known as CONC, is part of the Financial Conduct Authority (FCA) handbook that governs consumer credit activities in the UK. It sets out the rules and guidance for firms carrying out credit-related regulated activities, helping to ensure fair treatment of consumers and maintaining the integrity of the financial system.

Complying with CONC is essential for businesses involved in consumer credit, such as lenders, debt collection agencies, and brokers.

What is CONC?

The Consumer Credit Sourcebook (CONC) is a dedicated section of the FCA handbook that contains specific rules and guidance for firms engaging in consumer credit activities. CONC aims to protect consumers by promoting responsible lending and ensuring that firms treat customers fairly.

It covers a wide range of activities, including lending, debt collection, credit broking, and debt advice. CONC works alongside other regulations, such as the Consumer Credit Act, to establish a comprehensive framework for consumer credit firms in the UK.

Key areas covered by the Consumer Credit Sourcebook

The Consumer Credit Sourcebook addresses various aspects of consumer credit activities to ensure firms operate transparently and ethically. Here are some of the main areas it covers:

• Responsible lending: Firms must carry out thorough creditworthiness assessments to ensure that consumers can afford the credit they are taking on. This includes gathering information on the customer’s financial situation and assessing their ability to repay.
• Pre-contractual information: The sourcebook sets out requirements for providing customers with clear, concise, and transparent information before they enter into a credit agreement. This helps consumers understand the terms and implications of the agreement.
• Debt collection practices: CONC outlines the standards firms must meet when collecting debts, including ensuring that communications are not misleading or aggressive and that customers in financial difficulty are treated fairly.
• Credit broking: For firms offering credit broking services, CONC establishes rules around transparency, disclosure, and avoiding conflicts of interest.
• Financial promotions: The rules around advertising and financial promotions require firms to ensure that all communications are clear, fair, and not misleading, to protect consumers from making uninformed decisions.

Understanding the FCA’s approach to CONC compliance

The FCA’s approach to CONC compliance is stringent and involves ongoing supervision to ensure that firms are adhering to the required standards. Firms are expected to not only meet the letter of the law but also demonstrate a commitment to the underlying principles of consumer protection.

The FCA’s focus on consumer credit is part of its broader strategy to maintain the stability of the UK’s financial system and prevent consumer detriment.

How to comply with CONC rules

Compliance with FCA CONC requirements involves implementing robust policies and procedures that align with the expectations set out in the Consumer Credit Sourcebook. Here are some practical steps for ensuring CONC compliance:

1. Understand your obligations: The first step is to fully understand which parts of CONC apply to your firm. Different sections of the CONC rulebook will apply depending on whether you are a lender, broker, or debt collector.
2. Conduct regular compliance reviews: Regularly review your firm’s policies and procedures to ensure they align with the latest CONC requirements. This should include a thorough assessment of your creditworthiness evaluations, advertising practices, and customer communications.
3. Implement training for staff: Ensure that all relevant staff members are trained on CONC rules and understand how they apply to their roles. Regular training helps maintain awareness and reduces the risk of non-compliance.
4. Establish strong governance and oversight: Assign clear responsibilities for CONC compliance within your firm and implement a governance framework to monitor and report on compliance performance.
5. Monitor customer outcomes: Regularly monitor customer outcomes to ensure that your practices are not leading to consumer harm. This includes tracking complaints, assessing arrears management, and ensuring customers receive fair treatment at every stage of the credit lifecycle.
6. Document and report: Keep comprehensive records of all credit-related activities, including decision-making processes and customer interactions. Be prepared to provide this documentation to the FCA if required.

Consequences of non-compliance with FCA CONC rules

Failure to comply with FCA CONC regulations can have serious consequences for firms operating in the consumer credit market. These include:

• Financial penalties: The FCA can impose substantial fines on firms that fail to comply with CONC rules.
• Reputational damage: Non-compliance can harm a firm’s reputation and lead to a loss of consumer trust.
• Operational restrictions: The FCA may impose operational restrictions on non-compliant firms, which can impact their ability to carry out credit-related activities.
• Regulatory enforcement action: In severe cases, firms may face regulatory enforcement action, which could include the withdrawal of FCA authorisation to operate in the consumer credit market.

How CONC relates to the Consumer Credit Act

While the Consumer Credit Act establishes the legal framework for consumer credit in the UK, CONC provides the regulatory guidance that firms must follow to comply with these legal obligations. The Consumer Credit Act primarily governs the contractual aspects of credit agreements, while CONC outlines the day-to-day conduct standards that firms must meet.

Understanding both the Consumer Credit Act and the Consumer Credit Sourcebook is essential for ensuring compliance and protecting your firm from regulatory breaches.

Compliance with the Consumer Credit Sourcebook is crucial for any firm involved in consumer credit activities. Adhering to CONC rules not only helps firms stay on the right side of the law but also promotes fair treatment of consumers and supports the integrity of the financial system. Implementing robust governance, regular training, and ongoing monitoring are essential for maintaining compliance with FCA CONC regulations.

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